This was our first big international trip since the pandemic and I was excited to fly KLM for the first time. I took advantage of a AMEX transfer bonus and transferred points to Flying Blue. Two round trip tickets in business class cost 252,000 Flying Blue points or ~193,000 AMEX Membership Rewards (~48.5K each way) which seemed solid.
We started at the KLM lounge which isn’t anything special and doubles as a priority pass lounge. The lounge was over crowded and the food was average. Nothing seemed to be French or Dutch inspired unfortunately.
We headed to the gate to see our KLM Asia (subsidiary of KLM developed primarily for Taiwan flights) 777-200ER. KLM swapped us from a 787-9 with a better hard product just the night before the flight. As we were traveling together this didn’t matter much. However, a solo traveler would need to climb over someone if seated on the sides of the plane. Boarding started at 1:25 PM and rather than scan my boarding pass a picture of my face was taken. The agent then confirmed my name and I walked down the jet bridge. I’m guessing they get picture information from your passport. We boarded the plane and turned left for row 1.
Date: Saturday February 5 2022
Scheduled Push Back: 2:15 PM
Actual Push Back: 2:08 PM
The seats are standard older business class seats seen on various other airlines. The seat had a pillow and blanket.
Reaching behind you there is a storage area which has power options, a provided amenity kit and headphones.
To your side there are seat controls and a remote for the in flight entertainment.
The center console had printed menus and hand sanitizer.
Unfortunately there are no individual air vents and the cabin was kept warm. Pre-departure drinks of champagne, orange juice, water, and Heineken were offered. The use of actual glassware was a nice touch.
We pushed back a few minutes ahead of schedule and started our taxi to the runway. After takeoff drinks and packages nuts were served. I asked for a Diet Coke and was given a Coke Zero.
The amenity kit featured products from Rituals and consisted of the basics including lip balm, eye shade, a pen, and lotion.
About 15 minutes later the tray was set with the appetizer course served. We got to try the Tuna and Lobster Bisque soup between the both of us.
Around 20 minutes later we were served our main which came wrapped in foil. We got to sample the chicken and the beef. I’d say the catering was slightly better than US airlines which isn’t saying much. However, the meal was decent overall.
Dinner was collected and dessert was served.
After trying to sleep for a few hours the breakfast service started about 1.5 hours out from Amsterdam. We tried the eggs and French toast dish.
Breakfast was collected and the flight attendants passed out the signature KLM Delft Blue Houses. Unfortunately, in the rush to prepare for landing I didn’t get a picture.
We landed and headed through immigration then to collect our bags which took about 45 minutes. KLM should start a baggage guarantee program.
Overall the flight was good. However, I felt there was something lacking. The SFO lounge is small and over crowded. The catering was passable. I guess the part that’s stands out the most is the KLM Delft Blue House.